Profile

SAP Basis professional with 5 years of consulting experience and 7 years working in highly-critical, worldwide production environment. Strong technical and organizational skills, with an all-time focus on system availability and customer satisfaction.

Highlights

  • In-depth knowledge and understanding of SAP installation and upgrade, configuration, administration and troubleshooting.
  • Extensive hands-on experience with 24/7 operations, troubleshooting production incidents under extreme pressure.
  • Thrives when working on complex projects with tight deadlines.

Technical skills

  • SAP: R/3, ECC6, Netweaver, SCM 5 & 7, EBP 4.0...
  • Databases: DB2, Oracle
  • OS / Hardware: Unix (AIX, Solaris), IBM PSeries
  • Working knowledge of third-party tools: TSM, TWS, MQSeries, Tivoli Monitoring...

Education

  1. 1998

    Maîtrise MIAGE

    3rd- and 4th-year university degree in IT for Business Management - Université d'Evry, France

  2. 1996

    DEUG

    Two-year university degree in Economics - Université d'Evry, France

  3. 1993

    Baccalauréat

    French High-school diploma

Professional experience

12/2003 ~Ongoing

IBM~ Contractor position

SAP Basis specialist within IBM's outsourcing department near Nice, France.

10/2010 ~Ongoing

Technical Project Manager customer MHIS

  • Define and implement technical and infrastructure part of customer projects (server builds, technical evolutions). AIX and ESX/Win environment.
  • Ensure all needed tasks are performed according to high quality standards, project planning and contractual SLAs.
  • Current project management include : SAP SCM5 to SCM7 upgrade, SAP ECC6 Support Packages Stacks, SAP BO PCM implementation.

02/2009 10/2010

Technical Project Manager customer Danone

  • Managed and organized parallel projects of migrating SAP SCM to version 7 with unicode conversion and database compression, and SAP ECC6 to EHP4. These projects are currently being finished, on time with the initial planning. Scope of 6 SCM and 7 ECC6 production servers.
  • Organized and conducted a project for optimizing planned downtimes by performing landscape evolutions in as little maintenances as possible. Highly visible project with ever-changing deadlines. Scope : 130+ servers migrated to AIX 6.1 with boot on san and NPIV, DB2 9.7 and half of them moved to new hardware at the same time.

02/2008 01/2009

SAP Specialist during ECC6 upgrade project customer Danone

Upgrade of 7 production systems from R.3 4.6C to ECC6, including unicode migration and database compression. Each golive was to be performed within a 72-hour window. This project finished on time and within budget.

Technical benefits: Database size reduced by 41% on average as a result of DB2 compression, instead of expected growth due to unicode.

Environment: DB2 UDB (9.1), AIX 5.3, IBM P-series. Database size ranging from 800Gb to 3.5Tb before migration.

  • Implemented latest advanced R3load techniques and optimization : tables split, parallel export/import on several servers, Migration Monitor.
  • Helped reduce the number of rehearsals for going live from three to just one, speeding up the process considerably, by drawing on experience gained during the initial upgrades..
  • Wrote technical documentation, procedures and guidelines for the migration.
  • Drew up cutover plan, detailing and timing all tasks for the upgrade.
  • Upgraded non-production landscape and 5 of the production systems.

02/2005 01/2008

Technical Customer Manager & SAP Team Leadercustomer Danone

  • Managed technical relations between Danone and IBM's teams, pertaining to SLA compliance, incident reporting and customer requests.
  • Oversaw procedure evolution and optimization to take proactive actions to prevent incidents.
  • Organized and planned recurrent and exceptional off-hours maintenances, with up to 20 changes in a single day.
  • Managed a team of 9 SAP level-2 and level-3 administrators : dispatched tasks, managed team planning.

01/2004 02/2005

SAP Basis Administrator customer Danone

SAP R/3 4.6C with database size up to 3.5Tb, APO 3.0A / SCM 5.0 with livecache up to 196Gb, EBP 4.0, PLM, for a total of 15 production and 10 non-production systems. AIX 5, DB2 LUW & UDB.

  • Performed standard administration and monitoring tasks in an highly critical environment with 24/7 support.
  • Worked off-hours on a regular basis (night shifts, week-end maintenances).
  • Provided on-call support during system outages and crisis, with focus on immediate resolution and root-cause analysis (RCA).
  • Installed, configured and maintained new systems and implemented landscape evolutions.

06/2002 11/2003

LogicaCMG

SAP Basis Consultant

  • Provided support and expertise to numerous customers on best practices and problem solving solutions for their SAP systems.
  • Installed and configured SAP systems, mainly on Unix platforms and Oracle 8 & 9 databases.

02/2000 05/2002

SAP France

SAP Basis Consultant

  • Installed, upgraded systems, and provided support to SAP's customers in France.

07/1998 01/2000

CMG France

SAP ABAP Developper